Who We Are
Kawai America Corporation is the US subsidiary of Kawai Musical Instruments Manufacturing Co., Ltd., headquartered in Hamamatsu, Japan. We are the manufacturer and direct seller of Kawai pianos through kawaius.com.
When you purchase from kawaius.com, you are buying directly from Kawai — not a third-party retailer or marketplace. Your data is handled by us, not passed through a dealer network.
What We Collect
Information you give us
- Name, email, phone, address — When you make a purchase, fill out a contact form, or sign up for our newsletter
- Payment information — Processed securely by Stripe. We never store your full card number.
- Order and communication history — So we can help you if you need support or have a warranty claim
Information we collect automatically
- Device and browser information — Type, operating system, browser version
- Pages visited and time spent — To understand how customers navigate the site
- Referral source — How you found us — Google search, social media, email, etc.
- IP address and approximate location — For fraud prevention and regional content
How We Use It
To fulfill your order
We share your name, address, and order details with our logistics and delivery partners solely to complete your delivery. They are not permitted to use your data for any other purpose.
To communicate with you
We'll send order confirmations, shipping updates, and warranty information. If you opt in, we'll send occasional product updates and offers. You can unsubscribe at any time — every email has an unsubscribe link.
To improve our site
Aggregated, anonymized analytics help us understand what's working and what isn't.
To prevent fraud
We use your order data to detect and prevent fraudulent transactions.
What We Don't Do
Third-Party Services
We use the following services that may process your data. Each operates under its own privacy policy — we configure them to minimize data collection where possible.
| Service | Purpose |
|---|---|
| Stripe | Payment processing |
| Google Analytics | Site analytics |
| PostHog | Product analytics |
| Shopify | Order management & CRM |
| Google Maps | Dealer locator |
| Calendly | Consultation scheduling |
Data Retention
Order data
7 years
Accounting and legal compliance
Marketing preferences
Until you unsubscribe or request deletion
Analytics data
24 months
Deleted after
Support communications
3 years
Your Rights
Depending on where you live, you may have the right to:
- Accessthe personal data we hold about you
- Correctinaccurate information
- Deleteyour data, subject to legal retention requirements
- Opt outof marketing communications at any time
- Opt outof the sale or sharing of personal information (we don't do this, but you have the right to request it)
California Residents (CCPA)
You have the right to know what personal information we've collected, request deletion, and opt out of any sale of personal information. To exercise these rights, email [email protected].
EU / UK Residents (GDPR)
Our legal basis for processing your data is contractual necessity (to fulfill your order), legitimate interest (analytics and fraud prevention), and consent (marketing). You have the right to lodge a complaint with your local data protection authority.
To exercise any of your rights, email [email protected]. We'll respond within 30 days.
Security
No system is 100% secure, but we take every reasonable precaution to protect your information.
Policy Changes
If we make material changes to this policy, we'll notify you by email (if you have an account with us) and update the "Last Updated" date at the top of this page. Continued use of the site after a change constitutes acceptance of the updated policy.
Contact Us
For privacy questions, data requests, or to exercise your rights:
Email: [email protected]
Mail: Kawai America Corporation, Attn: Privacy, 2055 East University Drive, Rancho Dominguez, CA 90220
This policy applies to kawaius.com only. For questions about our instruments, visit our piano catalog or contact us.