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What should I do if I receive an incorrect product from Kawai? | KAWAI FAQ

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What should I do if I receive an incorrect product from Kawai?

Warranty & Defects

What should I do if I receive an incorrect product from Kawai?

Accept the shipment and contact TSD to arrange return of the incorrect unit and shipment of the correct product. An RA number will be issued.

As an Authorized Kawai Dealer, if you receive an instrument you believe was sent in error, please accept the shipment and contact TSD to arrange for the return and shipment of the correct product. An RA number will be issued for the return, which must be initiated by TSD.

Kawai Piano Owners may contact the Kawai Dealer from whom they purchased their instrument for advice.

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